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Terms and Conditions

CRUISE CONNECTIONS LTD

BOOKING CONDITIONS

These conditions together with the General Information and any other written information form the basis of your contract with Cruise Connections Ltd. Cruise only bookings will be operated under the terms and conditions of the cruise line you are travelling with. Cruises packaged with flights and additional services may operate under the cruise line terms and conditions or Cruise Connections Ltd terms and conditions. Where we have created a unique package, we will make clear at the time of booking which terms and conditions apply and provide you with a copy or link to the relevant web page. It is important that you read them carefully. All holidays are offered subject to availability.

  1. FINANCIAL PROTECTION: All cruises and packaged air and cruise holidays are financially protected. ABTA protection exists when you book a cruise sailing from the UK and the CAA’s ATOL scheme offers protection for holidays including flights. These are Government approved consumer protection schemes of which we are members under membership numbers ABTA PO136/Y6422 and ATOL 11239. The schemes will also ensure your repatriation in the event the company becomes insolvent. When you book flight inclusive packages with us you will receive an official ATOL Certificate that lists the services provided which are financially protected and where to contact in the very unlikely event that things go wrong. Please see the CAA ATOL consumer protection guarantee at www.caa.co.uk/atol-protection. We fully comply with the Package Travel and Linked Travel Arrangements Regulations 2018. The combination of travel services offered to you is a package holiday within the meaning of the Regulations. Therefore, you will benefit from all rights applying to package holidays. The type of cruise/package you purchase from us will determine who is providing the financial protection; either the cruise line you are travelling with or Cruise Connections Ltd. The responsible company will ensure the proper performance of the holiday and for providing assistance if you are in difficulty. We will clearly confirm with your booking confirmation with whom your financial protection sits and your key rights under the Regulations will be detailed in the package to be provided prior to booking or available at www.legislation.gov.uk/id/ukdsi/2018/9780111168479/contents.

  2. HOLIDAY BOOKING & PAYMENT: When a booking is made, the “lead name” on the booking guarantees that he or she is aged 18 or over and has the authority and accepts on behalf of the party the terms of these booking conditions and pays the deposit for every person named on the booking whilst clearly giving us the passenger names exactly as they are on the passports of those travelling. We will advise the amount of deposit due on the particular cruise or package you are booking. Depending on the date of travel we may require full payment at the time of booking. Once you confirm to our reservations agent that you agree to the cruise/package being offered, the booking will be confirmed and a contract is formed between us and cancellation/amendment charges will immediately apply. Most airlines only have flights on sale 9-10 months before departure, in this case we will advise you but still make a booking, take a deposit, issue an invoice and ATOL certificate therefore forming a contract between us on the basis that the actual flight details and final price will be advised when flights are released for sale by the airline. We will contact you again with the flight timings, your agreement at this point will mean the booking is confirmed and cancellation/amendment charges will immediately apply. Final balance payments are usually due 120 days before departure but we will confirm the exact date on your confirmation document. Please ensure you check this document carefully as we regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out. If the balance is not paid on time we reserve the right to treat your booking as cancelled by you and apply cancellation charges.

The contract and all matters arising out of it will be governed by English law and is subject to the jurisdiction of the courts of England and Wales.

  1. HOLIDAY CANCELLATION BY YOU: If you want to cancel your booking after we have confirmed it with you either verbally, over the telephone or online, you can do so over the phone or in writing. If you cancel your booking, we will not refund any insurance premium you may have paid and cancellation charges are based on sliding scales depending on the time before departure and on the cruise line. For Cruise Connections Ltd unique cruise packages, cancellation charges are loss of deposit up to 121 days before departure and total holiday cost thereafter.

Upon cancellation you must return to us any tickets or vouchers you have received.

You may be able to make a claim under your travel insurance policy if your cancellation falls within the conditions of the policy. Claims must be made directly to the insurance company concerned.

You may cancel your holiday without paying a cancellation fee before the start of the holiday in the event of unavoidable and extraordinary circumstances in the place of destination or immediate vicinity which may significantly affect (a) the performance of the package or (b) carriage of passengers to the destination.

Club Class Home Collection Service

If you choose this service, the cost will be added to your booking. Once you have paid for the service on the holiday balance due date, no refunds can be made. If you cancel your holiday and therefore the service after the balance due date, 100% cancellation charges apply.

 

  1. HOLIDAY ALTERATION BY YOU: Should you wish to make changes to your flight booking, please advise us as soon as possible. Whilst we cannot guarantee changes can be made to your booking, we will endeavour to meet requests if possible. In all circumstances the airline will make an amendment fee plus potentially an increase to the relevant fare for the sector you are changing based on the current price on the day you make the change. Additionally, we will charge a fee of £25 per booking to contribute towards the administration costs of arranging the change. Other changes after the balance due date will incur cancellation charges.

  2. ALTERATIONS AND CANCELLATIONS BY US: Cruises and packages are planned and arranged many months in advance; occasionally we have to make changes and correct errors both before and after bookings have been confirmed. We may also have to cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Most changes are minor in nature and we consider they do not significantly alter the holiday you have booked. Examples of a minor change are: a change of flight time, an itinerary/excursion change such as change of day, destination or transport method, a change of accommodation to a similar or better standard, closure or removal of a hotel facility e.g. swimming pool. Occasionally we have to make a significant change to your holiday. When we refer to a significant change in these Booking Conditions, we mean changes made before departure, such as the following: a change of outward departure point, a significant change in itinerary, resort area or change of accommodation to that of a lower category for the whole or the majority of your holiday. For significant changes and cancellations, if there is time to do so before departure, we will offer the following options:

(a) Accepting the changed arrangements.

(b) Transferring to an alternative holiday specifically offered by us, of a similar standard to that originally booked if available. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. If this holiday is in fact cheaper than the original one, we will refund the price difference.

(c) If you do not wish to accept the holiday we specifically offer you, you may choose any other then available holidays. You must pay an applicable price of any such holiday. This will mean you paying more if it is more expensive or receiving a refund if it is cheaper.

(d) Cancelling or accepting the cancellation in which case you will receive a full and prompt refund of all monies you have paid to us.

Please note, the above options are not available where any change made is a minor one. Compensation will not be payable and no liability beyond offering the above-mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstance beyond our control, the consequences of which we could not have avoided even with all due care.

No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirements of these Booking Conditions entitling us to cancel (such as paying on time) or if the change is a minor one. A minor change is any change which taking account of the information you have given us at the time of booking or which we can reasonably be expected to know as a tour operator, we could not expect to have a significant effect on your holiday. In all cases, our liability for significant changes and cancellations is limited to offering you the above-mentioned options and, where applicable, compensation payments. Very rarely, we may be forced by ‘force majeure’ (see below) to change or terminate your holiday close to departure or indeed after departure but before the scheduled end of your time away. This is extremely unlikely, but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

If we have to cancel your holiday due to the unforeseeable and unavoidable impact of Brexit we will refund your holiday cost and any insurance premiums in full. However, as Brexit is beyond the control of travel companies, compensation in any form will not be applicable or payable to you

  1. FORCE MAJEURE: Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept any liability, offer any refunds or pay for any loss incurred or compensation where the performance of our contractual obligations is prevented or affected or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions “force majeure” means any event or circumstances which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid and is therefore an event beyond our or the suppliers’ reasonable control. These events whether actual or threatened include but are not limited to strikes, riots, political/civil unrest, government acts, hostilities, war, terrorist activity, advice from the UK Foreign Office to avoid or leave a country or region, industrial dispute, natural or nuclear disaster, fire, viral outbreak, adverse and severe weather conditions, closure, restriction or congestion of airports, ports, stations, other transport hubs or airspace and flight restrictions imposed by authorities including due to volcanic activity.

  2. PRICING POLICY: Cruise and package prices including flights will be subject to fluctuation, any increases will be notified to you at the time of booking after which the price will be guaranteed. All brochure/web prices are quoted in pounds sterling. The prices apply at the time of publishing and may change before you make your booking. Save where stated otherwise, holiday prices are per person and are based on two people sharing the accommodation. We reserve the right to make changes and correct errors in advertised prices any time before your holiday is confirmed. We will advise you of any errors of which we are aware and of the then applicable price at the time of booking. We reserve the right to increase the cost by way of a surcharge if transportation costs, e.g. fuel, duties, ferry costs, airport or port taxes increase or as a result of fluctuations in the currency exchange rates. We will always bear the first 2% of any such increase.

If any surcharge is greater than 8% of the cost of your holiday excluding insurance premiums and any amendment charges, we will communicate the options to you either through email or letter, with a reminder if necessary. If you exercise the right to cancel we must receive written notice within 20 days of the date of the surcharge invoice. The currency exchange rate used in holiday costings for holidays outside the UK is based on rates at 1st May 2019.

Although insurance (where purchased through us) does not form part of your contract with us or of any ‘package’, we will consider an appropriate refund of any insurance premiums you have paid us if you can show you are unable to use/reuse or transfer your policy in the event of cancellation or purchase of an alternative holiday. Where a refund is due, we will pay you the full amount of the decrease in our costs. You have 7 days from the issue date printed on the surcharge invoice to tell us if you want to cancel or purchase another holiday. If you do not tell us that you wish to do so within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 7 days of the issue date printed on the surcharge invoice whichever is the later. We promise not to levy a surcharge within 20 days of the start of your holiday. Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking.

  1. CONDITIONS OF SUPPLIERS: Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. In the case of flights, the airlines terms and conditions of carriage will apply.

  2. SPECIAL REQUESTS: All special needs and requests must be advised to us at the time of booking. These cannot be guaranteed but will be noted on your holiday confirmation document. If you need assistance, or may not fully be able to enjoy all aspects of your holiday you must tell us in advance so that we can maximise your enjoyment of the holiday. Before booking your holiday, you should be sure that you and your party are physically capable of completing the itinerary. We will not always be able to tell you before you leave if we cannot meet your special requests and we cannot accept your booking on the proviso that the request is honoured.

  3. ITINERARY CHANGES: It may be necessary sometimes at short notice, to make changes to an itinerary due to weather, tidal or other conditions. Regrettably aircraft or ships do occasionally break down or certain facilities on board an aircraft or ship may become faulty. Every effort will be made to rectify such issues as quickly as possible. In some instances it may be necessary to replace the transport method which cannot be repaired. We cannot accept any responsibility for delays or changes to the itinerary caused by any form of breakdown.

  4. FLIGHTS: In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to your attention the existence of a “Community list” which contains details of air carriers that are subject to an operating ban with the EU Community. The Community list is available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm

In accordance with EU Regulations we are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. We are not always in a position at the time of booking to confirm the aircraft type and flight timings which will be used in connection with your flight. The flight timings and types of aircraft shown in the brochure or web page and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your tickets which will be dispatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been dispatched – we will contact you as soon as possible if this occurs. Please note we cannot confirm specific aircraft seats. We recommend you check-in 1.5 hours prior to departure for UK domestic flights, 2.5 hours prior for European flights and 3.5 hours for Worldwide flights.

Under EU Law, if your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you a fixed amount of compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations of 2004. Where applicable, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline’s obligations under the Denied Boarding Regulations. If the airline does not comply with these rules you should complain to the Aviation Consumer Advocacy Panel which is part of the Civil Aviation Authority - details can be found at www.caa.co.uk. Please note that in accordance with Air Navigation Orders, in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight. Please note that extended delays to flight departures that are caused by events beyond the airline’s control, such as air traffic control delays, weather issues and technical problems with aircraft will not entitle you to compensation under the Denied Boarding Regulations.

  1. TRAVEL DELAY: If European airline flights operating from a European airport are cancelled or delayed, airlines normally have an obligation to assist you. Dependent upon the length and nature of the delay, these obligations include providing you with meals and hotel accommodation, assuming always that those services are available. If the airline fails to provide these services and you have to make payment yourself then most holiday insurance policies would normally include cover. Under no circumstances would we be liable for such costs should they arise. Where a significant delay is encountered our responsibility under EC Regulation 261/2004 is to return you to your final contracted destination only with the same airline in the same class of travel.

  2. MISSED CONNECTIONS: When the holiday arrangements include connecting flights and the following flight is missed due to the late arrival of the connecting flight, the liability for any necessary overnight accommodation, meals or refreshments will be the sole responsibility of the airline concerned.

  3. HOLIDAY INSURANCE: It is a condition of booking a holiday with us that you take out a comprehensive travel insurance policy. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your personal needs.

  4. COMPLAINTS PROCEDURE: It is imperative that if you are unhappy about any aspect of your holiday, you raise the matter IMMEDIATELY with the ship’s customer service team, tour manager (if applicable) or accommodation provider. If you do not tell us at the earliest opportunity about a problem giving rise to your complaint, we cannot take steps to investigate and rectify it at the time. Our contact number for unresolved complaints is our office number on 01242 265742 (open Mon-Fri office hours). We will take into account the date you first drew the problem to the attention of our driver, tour manager, supplier or ourselves when responding to any subsequent complaint and it may affect your rights under these Terms & Conditions. If you fail to follow this simple procedure we cannot accept responsibility, when we have been deprived of the opportunity to investigate and rectify the problem. If the matter cannot be resolved immediately, it is a condition that you write to our Customer Services Manager, quoting your booking reference, with the details of your complaint so that we may commence an investigation. You must send your written complaint to us within 14 days of returning home. We will always try and resolve the matter fairly and amicably but should this not be possible then you may, request you refer the matter to The Travel Industry Arbitration Scheme which is administered and managed independently.

  5. OUR LIABILITY (EVENTS CONNECTED WITH YOUR HOLIDAY PACKAGE):
    1.We promise to make sure that all parts of the holiday we have agreed to arrange, perform or provide as part of our contract with you are arranged, performed or provided with reasonable skill and care. We will accept responsibility if any death, personal injury, failure or deficiency of your holiday arrangements is caused by any failure by ourselves or our employees (providing they were at the time acting within the course of their employment) or suppliers to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim. We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

(a)  The fault of the person(s) affected or any member(s) of their party or

(b)  The fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided or

(c)  An event or circumstance which we, or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see ‘Force Majeure’)

(d)  The fault of anyone who is not carrying out work for us (generally or in particular) at the time.

In addition, we will not be responsible where you do not enjoy your holiday or suffer any problems because of a reason you did not tell us about when you booked your holiday or where any problems you suffer did not result from any breach of our contract i.e. sickness or other fault of ourselves or, where we were responsible for them, our suppliers or where any losses, expenses, costs or other sum you have suffered relate to any business. Please note, we cannot accept responsibility for any private arrangements you make, which do not form part of our contract. This includes, for example, any additional services or facilities, which your hotel, cruise line or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them in any excursion you purchase from us.

  1. The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable holiday maker to refuse to take the holiday in question.
  2. We limit the amount we may have to pay you for any and all claims or parts of claims, which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges paid or on behalf of the person(s) affected in total). This maximum amount will only be payable where everything has gone wrong, all elements of the contract have not been delivered and you have not received any benefit at all from your holiday.
  3. Where any claim or part of claim concerns or is based on any travel arrangements (including the process of getting on and/or off transport concerned) provided by any sea or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention which applies to the travel arrangements or hotel stay in question. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
  4. This clause is intended to set out our obligations to you as a tour operator/organiser in the light of the Package Travel and Linked Travel Arrangements Regulations 2018 (PTR 2018). Please note, we regret we cannot make any payment to you or any member of your party if the person concerned is not entitled to one from under these regulations.
  5. You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.

    17. PASSENGERS WITH HEALTH CONSIDERATIONS: Please note, our cruises and package holidays may not be suitable for people with certain disabilities. If you have a disability, we would be happy to arrange assistance at airports however, aircraft, cruise ships, coaches and trains etc can be difficult to get on and off and some of our hotels do not offer ground/lower floor accommodation or lifts/easy access. You must tell us if any member of your party suffers from any disability or pre-existing medical condition which may affect their or other people’s holidays – you must provide full written details at the time you book the holiday including any specific requirements that person has, this is in compliance with EU Regulation 1177/2010 governing rights of passengers when travelling by sea and inland waters. We reserve the right to request a doctor’s certificate confirming fitness to travel. Additionally at the time you book the holiday you must provide written confirmation that all assistance the disabled person requires will be provided by you. Cruise lines and port operators may refuse embarkation if certain correct information has not been given in advance. Cruise lines may refuse a booking from a person with reduced mobility if accepting the booking would break safety rules. We must be informed if a specially adapted cabin is required or if assistance in an emergency evacuation situation will be required, and any specific medical equipment including wheelchairs to be brought on board will need to be agreed in advance. In view of the nature of our cruise and package holidays, we regret we must reserve the right to decline any bookings whenever we feel unable to accommodate the needs of any particular client or where, in our opinion, the medical condition or disability of the client concerned is likely to have a significant effect on other clients taking the same holiday. If any passenger requires personal assistance then an able bodied companion or carer must travel with them, ship’s crew, tour managers or hotel staff are unable to provide such assistance. We further reserve the right to cancel any holiday and impose cancellation charges if we are not fully advised of any relevant disability or medical condition at the time of booking.


    18.PASSENGER BEHAVIOUR: We want all our customers to have a happy and carefree holiday. You are responsible for your behaviour and hygiene and the effect it may have on others. If you or any other member of your party is abusive, disruptive or behaves in a way that could cause damage or injury to others or affect their enjoyment of their holiday or which could damage property, we have the right to terminate your contract with us and we will have no further obligation or liability to you. If you are refused boarding on the outward journey we will regard it as a cancellation by you and we will apply cancellation charges, if the refusal is on your return journey, we have the right to terminate our contract with you. Any charges levied for any damage caused to suppliers’ property will be your responsibility.


    19. IMPORTANT NOTICE: This literature was accurate at the time of going to print. In some cases holidays arranged by us may operate subject to there being a minimum number of persons required. In the event that minimum numbers have not been reached, we reserve the right to cancel your holiday and refund all monies paid. We promise not to cancel for this reason after a final confirmation letter has been sent out to you.


    20. OTHER TERMS: In order to ensure the comfort of all passengers on our holidays you are subject to the following requirements:

(a) You may not bring a pet or any other animal on one of our cruise or package holidays.

(b) Please show consideration by ensuring any audio device does not disturb others passengers.

(c) You are responsible for ensuring that you are at the correct departure port/airport at the correct time in plenty of time to check-in, in accordance with the airline’s/cruise line’s conditions, as we cannot be liable for any loss or expense suffered by late arrival.

(d) All our holidays are sold on the basis that you the customer and those in your party are British Citizens and UK passport holders and your passports are valid for at least 6 months after the return date of travel. If you are not a UK passport holder, it is you responsibility to seek travel and visa advice from your appropriate embassy. Health requirements for certain countries may change and you must check the up-to-date position in good time before departure. For full details on passport requirements please contact “The Identity & Passport Service” on 0300 222 0000 or www.direct.gov.uk.  

(e) We will advise you of the luggage allowance included in your flight ticket and confirm any extra allowance you may have chosen to purchase. It is your responsibility that your luggage is within these limits or to pay the excess directly to the airline at the check-in desk.

(f) As with all personal items, it is your responsibility to ensure your suitcase is checked in for the flight and you receive airline receipts for them. Luggage lost in transit will be the responsibility of the airline with whom you must liaise directly to gain repatriation with it. On board transfer coaches etc, it is your responsibility to make sure you see the driver place your luggage into the coach. We cannot accept responsibility for any misplaced or damaged luggage.

(g) In some foreign countries, standards of infrastructure, safety and hygiene may be lower than those to which we are accustomed in the UK. You should therefore exercise greater care for your own protection. There may be countries that we visit that have special medical requirements for tourists. These regulations are subject to change and our customers are responsible for complying with entry and current health requirements. If you are not sure of the health requirements for the country you are visiting, you are advised to check with your own GP before travelling. You are also advised to refer to the Department for Health leaflet “Health Advice for Travellers” and check the latest travel advice including safety, security, entry requirements and travel warnings at www.gov.uk/foreign-travel-advice.

(h) Admission fees to buildings, grounds, etc., guided tours and use of leisure facilities are not always included in the price of the holiday.

  1. PRIVACY POLICY: We comply with the GDPR 2018 regulations. When you interact with us and make a booking we will collect your personal data. Our Privacy Policy explains in detail the types of personal data we may collect about you and will also explain how we will store, use and keep it safe. Cruise Connections Ltd are committed to protecting your privacy and we therefore ask that you read the policy so that you are fully informed about how we will use your data. A copy is available at www.cruiseoffers.com/privacy-cookie-policy or we are happy to post a copy to you upon request. Should you have any queries or concerns at any time, please contact our Data Protection Officer at dpo@jgtravelgroup.com or write to The Data Protection Officer, Cruise Connections Ltd, Festival House, Jessop Avenue, Cheltenham, GLOS GL50 3SH.

  2. EMERGENCY CONTACT: The emergency contact details for Cruise Connections Ltd are 01242 265709.

Cruise Connections Limited, registered office Festival House, Jessop Avenue, Cheltenham, GL50 3SH.

Publication Date: May 2019

For the latest applicable terms and conditions, please refer to our website: www.cruiseoffers.com/terms-and-conditions

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Your use of this website is at your own risk. Cruise Connections Ltd does not warrant or represent that our content is accurate, error-free, truthful or reliable or that your use of such material will not infringe rights of third parties. Cruise Connections Ltd does not warrant that the functional aspects of the Web site will be error free or that this website or the server that makes it available are free of viruses or other harmful components. If your use of this website or our content results in the need for servicing or replacing property, material, equipment or data, Cruise Connections Ltd is not responsible for those costs. Without limiting the foregoing, everything on our Website is provided to you "as is" and "as available" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties or merchantability, fitness for a particular purpose, or non-infringement. Cruise Connections Ltd makes no warranties about the accuracy, reliability, completeness, or timeliness of the material contained on this Website, or about its software, text, graphics, and links, or results to be obtained from using the Website. Please note that some jurisdictions may not allow the exclusion of implied warranties. As a result, some of the above exclusions may not apply to you.

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Neither Cruise Connections Ltd nor any other party involved in creating, producing, or delivering this Website shall be liable for any direct, special, incidental, consequential, or indirect damages resulting from your access to, or use of, or inability to use this Web site and our content, whether based on warranty, contract, tort or any other legal theory, and whether or not Cruise Connections Ltd is advised of the possibility of such damages. Please note that some jurisdictions may not allow the exclusion or limitation of liability for consequential or incidental damages. As a result, some of the above exclusions may not apply to you.

Copyright

Limited License. The information on this Web site is protected by copyright. All contents of this Web site are: Copyright © 2014 by The Omega Holidays Group. Cruise Connections Ltd retains all copyrights in any text, graphic images, and software owned by Cruise Connections Ltd and hereby authorises you to electronically copy documents published herein solely for the purpose of transmitting or viewing the information. You may not mirror, modify or otherwise alter any files in this Web site for rebroadcast, or print the information contained therein, without written permission from Cruise Connections Ltd. No portion of the information on this Web site may be reproduced in any form or by any means without prior written permission from Cruise Connections Ltd. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. Except as expressly provided above, nothing contained herein shall be construed as conferring any license or right under any Cruise Connections Ltd copyright, patent or trademark. In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in or deletion of author attribution, trademark legend(s) or copyright notice(s) shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyrighted material.

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